Store Policies

Safe Shopping Guarantee

We take security very seriously. All credit card and personal information is encrypted utilizing Secure Sockets Layer (SSL) server technology before being transmitted over the internet. All information that you provide during the shopping process is encrypted for your protection and held completely confidential.

We guarantee that every purchase you make will be 100% safe. This means that you pay nothing if unauthorized charges are made to your credit card as a result of shopping at our store. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you up to the full $50.00. In the event of any unauthorized use of your credit card, please notify your credit card provider in accordance with its reporting rules and procedures.

Shipping

What are your shipping policies?

The ArtGuitar Store ships to all 50 United States and overseas.

The following are your choices for shipping within the 48 continental United States, Alaska and Hawaii. Shipping rates to Alaska and Hawaii will be slightly higher and rush delivery is not available to those areas. Scroll down to the table at the bottom of this page to see rates for Alaska and Hawaii. Please choose your preferred shipping method at checkout.

*Does not include order processing time

** Does not include order processing time. Please note that express shipping is not offered for larger items.

*** Does not include order processing time. Please note that express shipping is not offered for larger items. Larger items include the Special Edition versions of drum sets, and guitars.

What is your shipping policy?

Our current order processing time is 1-2 business days for in-stock merchandise. During this processing time, your online order is transmitted to our fulfillment warehouse, safely packed, and processed for shipment as quickly as possible.

Please note that orders placed after 1:00pm Pacific Time will begin processing at our fulfillment warehouse the following business day.

Orders with express shipping selected (2-Day or Next Day) are typically processed and shipped within 1 business day. However, please be aware that "2-Day" and "Next Day" indicates the estimated delivery time after the order has been picked up by the shipping carrier, and does not include the processing time at our fulfillment center.

For backordered items, orders begin processing as soon as the backordered item is returned to stock. You can expect your order to ship 1-2 business days after the backordered item is returned to stock.

Certain items (which require special preparation for shipment, or customization) may require a longer processing time. We make every effort to accurately set this expectation by listing shipping times in the item description pages.

We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay in shipment which exceeds the normal processing and shipment time, please let us know by sending us an email.

Which shipping carriers do you use?

We use Federal Express for shipments of RiffMasters, drum kits, apparel, guitar straps, and other accessories.

General Returns Policy

You may return most new, unopened items sold and fulfilled by ArtGuitar.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Just visit our online customer service page for contact information. 

Calculating Your Refund

The following conditions and exceptions apply…

Partial refunds:

• Any opened product returned within 30 days of delivery: 85% of item's price.
• Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item's price.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.

Receiving a Refund

We'll request a refund after we receive and process your return. If you are due a refund for non-returnable items, we'll issue a refund when you contact us.

For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

This time period includes:

• 5 to 10 business days for us to receive your return from the shipper
• 3 to 5 business days for us to process your return
• The time it takes your bank to process our refund request (see below for specific guidelines)

We'll notify you via e-mail of your refund once we've received and processed the returned item.

You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us for help.

How Refunds are Issued

Exchanges

If you received a faulty item and need to exchange it for the same item, visit our Customer Service page to request a replacement. If you would like to exchange an item for a different one, please contact us via our Customer Service page to return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.

*guitar controllers and images may vary slightly

Go Back